As a convenience for employees, this helpline provides one toll free number for employees to call that connects them with all benefit vendors, or a human resources representative at your office. It is customized for each company and provides call tracking.

Let's say an employee wants to check on the status of a medical claim, and wants to find out if a certain dental procedure is covered - he would call a toll-free number, and instructions would be provided - press 1 to be connected with medical, press 2 to be connected with dental, etc.

The employee does not have to look up each individual vendor's phone number - all he has to remember is one number to be connected with all vendors.